We have been receiving reports of the SPARK Gradebook loading as a blank screen. This is easily fixable by clearing the “cache” from your web browser.
Below are the steps for clearing your cache for the 3 most common browsers:
To clear the cache in Firefox:
1. In Firefox, click on “Tools” in the top menu, and select “Clear Recent History…”
2. In the “Clear Recent History” window, make sure the “Details” box is expanded, and un-check everything except for “Cache.”
3. Click “Clear Now.”
4. Quit Firefox and log back into Spark. Your grade book should be visible.
To clear the cache in Internet Explorer:
1. In Internet Explorer, click “Tools” at the top menu and select “Internet Options.”
2. In the “General” tab, there is button under “Browser History” labeled “Delete…” Click this.
3. In the “Delete Browsing History” window, un-check all the boxes except for “Temporary Internet Files.” Click “Delete” at the bottom of the window.
4. Click OK in the “Internet Options” Window.
5. Quit Internet Explorer and log back into SPARK. Your grade book should be visible.
To clear the cache in Safari:
1. In Safari, click “Safari” at the top menu and select “Empty cache”
2. Click “Empty”
3. Quit Safari and log back into SPARK. Your grade book should be visible.
Questions? Contact the Instructional Media Lab at 545-2823 or instruct@oit.umass.edu.