Tag Archives: Amazon

Digital Reflection-Amazon and Google at UMass, by Lauren Briggs

On April 13th, our homework and class discussions centered around Amazon and Google, and the effects that these corporations have had on the UMass campus and its students. A great deal of our discussion pertained to the disadvantages that Google and Amazon can bring, and the reasoning behind UMass partnering with these two companies.

One thing that stood out to me during these discussions was students’ comments on the fact that both Amazon and Google have risen to become wide-reaching companies, but both started out as small businesses. Particularly, I remember in elementary school that students were encouraged to use a variety of search engines to get the widest range of information. Theses search engines included Google, but also sites like Yahoo! and Ask Jeeves. Now, Google would be my first option for a search engine, and I wouldn’t consider using other sites, even if I couldn’t find exactly what I was looking for. I think that this speaks to the prevalence of Google, and the prominence it has risen to, even though it began as a smaller company. In the past, it was the smart thing to do to get sources and information from different search engines, because it meant a broader variety of that information. Now, I would be very surprised if any of my fellow students commonly used search engines other than Google.

In the same way, Amazon and Google have become the main places I go when I need to purchase something online. Recently, I have been purchasing some of my books for another one of my classes through Google Play, which offers certain texts as Ebooks, available to purchase and read on my computer. As mentioned in the podcast about the implementation of Amazon at UMass, the use of Amazon instead of an on-campus bookstore was seen as a detriment to the bookstores in the town of Amherst. While I agree with the idea of supporting a small, local business like Amherst Books, buying and reading my books online is an easier option. For me, it is much faster to purchase a book through Google Play and start reading it instantly, rather than taking a bus into town and buying the book in person.

One of the reasons I like using Google Play is that it has most of the books I am looking to buy and read, which is a feature shared by Amazon. What I appreciate about Amazon is that they have almost everything available for purchase, so whether I am looking at textbooks or Christmas gifts, I’m usually bound to find what I am looking for, or at least something similar. It is for this reason that I use Amazon so much-I am practically guaranteed to find what I need every time I go to the site, just like I am usually bound to find a book through Google Play or a site with information I need through a Google Search. Google and Amazon have a lot to offer, which is personally what draws me to them.

While Amazon and Google do have the advantage of being convenient options for their customers, I do find it somewhat disturbing that we depend on these options so much. While I would appreciate having other sources of information and consumer products, the fact does remain that Google and Amazon are some of the most convenient and wide-reaching options available to me as a UMass student. In this way, I think it is doubtful that we as a society might return to a time where students used multiple search engines, and not just Google, or when Amazon was still a fledgling company. Unless other corporations engage in making their information and products as widely and as easily available as Google and Amazon, I can only see their success building in the future, for both UMass students and society as a whole.

Amazon, UMass, and Textbook Prices

Amazon’s deal with UMass interests me.  There is probably no cause for alarm, but it seems suspicious that the UMass administration announced the deal with a single email during winter break.  The timing and the lack of fanfare make it seem like they are only grudgingly making the deal public.

I have used Amazon several times in the past, but only very rarely.  I like that they can offer me cheaper books than the textbook annex.  The annex has ridiculously overpriced books and I hate giving them my business.  It’s an uncomfortably hot building where I am treated with veiled hostility as a guard shouts about having to leave my bag in a front room where it is supervised by an apathetic employee making minimum wage.  After that, I have to sort through row after row of books looking for what I need.  When I have what I need, there is still a huge line an irritated cashier to deal with.  It makes for an unpleasant experience all around.

I don’t care about the Amazon deal as much as other people might because I hate buying books for school from anyone.  Freshman year, I asked my professor if I could use a previous edition of the textbook for the class.  She said no, I had to buy the new version right off the presses for a $150.  Junior year, my professor insisted that I buy a book that had just been published for $350.  No.  Hell no.  For me, textbooks are a means to access and learn facts.  Nothing more.  I don’t buy novels or criticism for classes.  I have never had a test asking about what Dr. Whathisface thought about DNA or the cell cycle.  I ended up pirating the $350 tome.  I felt no shame whatsoever.  I know for a fact that it didn’t cost that much money to make one book.  The markup on textbooks is ridiculous and I refuse to be treated a bloated cash cow for some company.

Platforms: The Good, The Bad, and The Ugly

We have discussed platforms over and over again. They’re great, right? Eh, well that’s up for debate. A platform is only as successful as it’s relations with it’s customers. Amazon, for example, is ~*~awesome!~*~ I love my Prime account, I love watching Suits and other shows as soon as it’s available, I love one-day shipping, and the other little perks of being a Prime member! But if Amazon didn’t take care of me, there’s no way I would keep it around. And that’s what Bezos is going for here – “his platforms mean very little without customers and users.”

FILE - This Dec. 13, 2005 file photo shows stacks of Amazon.com boxes with merchandise for shipment, at the Amazon.com fulfillment center in Fernley, Nevada. Amazon.com Inc. has signed a deal Monday, Sept. 26, 2011, to stream Fox movies and TV shows to members of its Amazon Prime premium shipping program. (AP Photo/Ben Margot, File)

But aside from all of it’s perks and it’s incredibly easy user-interface, there are a lot of risks and downsides to such a platform like Amazon:

  • Click Fraud, for one, is “an attempt by a third party to run up a company’s online advertising expenses.” Automated programs click ads as if they were actual users, and make advertising networks boatloads of money.
  • Illegal Advertising has become a huge issue with companies like Google, who turn a blind-eye to ads on their platform for things not in the regular market (i.e. illegal prescription drugs/pharmacies)

Though they may not seem like huge threats for users like me, scams like this threaten to destroy the platforms we’ve come to know and love. And Amazon isn’t the only one in danger! There are the “Big Four” – AmazonApple, Facebook, and Google – as well as smaller online conglomerates such as Craigslist and Ebay and Etsy who face similar problems. There is a lot of risk associated with creating successful platforms. The bigger these sites get, more and more attempts to take it down emerge.

In the Age of the Platform, ascension almost always means at least a modicum of controversy — and that invites web-savvy and nosy trolls, critics, skeptics, and other naysayers.”

What about government regulation on these platforms?
Well, because there are SO many attempts to exploit these big companies, the government must pick and choose its battles to investigate and allocate funds toward. The general rule of thumb for government has been to keep its eye on the #BIG4. For example, antitrust investigations from the FTC review the popular platforms.

The “Gang of Four” have become monopolies in the industry, and as the “Perils of Platforms” reading suggested, they are the robber barons of modern society. Move over Rockerfellers, Zuckerberg’s in town. What’s that Carnegie? I can’t hear you over JOBS. These companies have questionable tactics and a “ask for forgiveness first, permission second” mentality when it comes to business practice.

“Building and maintaining a platform means being willing to move quickly and decisively, even at the risk of angering existing different powers-that-be, customers, and users.” 

Amazing Amazon

 

https://www.youtube.com/watch?v=2Gb5_ATURCM

 

When thinking about Amazon, I have always seen it as a shopping tool to get what I want from the internet straight to my home. When I first discovered it I was in heaven, I was able to find the products that I wanted and compare the same product across different sellers. I would pour over reviews making sure what I was purchasing was legit, and after receiving the product I would often leave a review myself returning the favor. With the Amazon Prime free trial for students, I was hooked even more, I was able to order something and have it in my hands two days later making it that much more convenient for me.

After reading some of the articles and engaging in the class discussions, I’ve come to realize that there’s a lot more to Amazon than just a website I like to buy products from. Amazon is platform that connects people through its use of selling products. It connects me as a customer to the buyer, they have something I want (product) and I have something they want, (money). Amazon also has the ability through their platform to create connectedness across many aspects of consumerism. It includes a variety of people from advertisers, to the users themselves, to the clients, and creates partnerships through its use of platform.

 

 

Along with being a platform and creating partnerships, it has recently hit more close to home with Amazon’s partnership with Umass and textbooks. This partnership will begin to change the way students access their textbooks and will determine if this will be a change for the better. It brings up questions like will the books be cheaper? If so by how much?  How can we be certain they will be? And who is really benefiting from this exchange to begin with? Overall, Amazon has proven to be more than just a shopping website. It is a huge company that through its platform has the ability to bring people together and affect others. It also reinforces the idea that although it does a lot for its buyers, it is essentially nothing without us; the customers and users.

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Platforms, Planks, and Products, Oh My!

This week we discussed the importance of platforms and how they are mediums for bringing multiple groups together. From the readings we were able to gather that platforms were essentially intermediaries that present a service not only to users but also to advertisers, major media producers it hopes to have as partners, and policymakers. From a business perspective, this interception of different ideas, products, and consumers is idea because it gives nearly everything the potential for monetization. Youtube gives us the ability to share our experiences and opinions with others but if we are able to gather a large enough fan-base, we can profit from it.

Amazon’s recent partnership with UMass raised many questions concerning their long term agenda. We discussed the negative impact that it would have on local independent bookstores and how much power they would have over the students once they cornered the market. Since the demand for books will always be high and they control the supply, they have the ability to dictate the prices. Their promises of cheap textbooks isn’t saying much considering how expensive the Textbook Annex was. Much like the loopholes in the Google privacy contracts, I would not be surprised if Amazon set itself up for something sinister in the future (Kindle related perhaps?). All you need to do is look at the way they treat their workers to get a sense of the type of corporation they are (workers don’t get paid for the extra hour they spend waiting in line to punch out, lack of consistent hours for long term employees, job security, etc.) There was also the incident in April 2009 where they labeled gay and lesbian books as “pornographic” and pulled them from the sales rankings.

According to the “Age of Platforms”, the “Gang of Four” (Amazon, Apple, Facebook, and Google) aren’t considered monopolies due to pricing power, competition, and elastic demands. Pricing power refers to the alternative companies that are available to the consumer to purchase from if they don’t agree with a certain price. Competition refers to a company’s ability to join the market (whether or not there are barriers to entry). Elasticity of demands refers how responsive consumers are to price changes. While Amazon may not be a monopoly in the traditional sense, there is no denying the power of its influence. Its “jack of all trades” approach makes it awfully close to one and ensures that it will be a major player for quite some time. It forces users to make an account in order to participate and everyone uses it out of convenience which is why its so popular. Since it is such a powerhouse, it is able to buy out upcoming companies and integrate their services into the company. CreateSpace is a great example of this. Before being bought out, BookSurge allowed customers to self-publish their writings in the form of hardcovers or ebooks. Amazon took a cut of the profit and everyone won. After being rebranded, Amazon created the notion of “Amazon celebrities” which gave everyday people like you and me an opportunity to share our ideas. Platforms revolve around the idea of collaboration. Through planks such as CreateSpace, the Network Effect is created which increases the popularity of the platform. These companies try to sell the illusion that we hold the power to change platforms, and in a sense we do, but only a small scale. As much as we like to think that the Internet is a democracy, we are still subject to their terms and conditions and other nuances which keep the power away from the people and in the corporation. As the convenience factor grows, so does the invasion of privacy. It will only get harder to say no as time goes on. 

Platforms; Essential and Horrifying

Platforms exist in a fantastic way in our society. As a way of being an essential form in our society, but terrifyingly influential in the way our country works. Through the readings I came across several questions for how platforms work, and mainly my curiosity was struck with the idea that platforms could cause controversy with how powerful they are. The big four platforms especially having so much control of the market,

 

While platforms provide essential services to us in terms of how practical and simple they are to use. Imagining my life without Google docs or Gmail at this point is a simply horrifying idea. I can’t imagine going back to the days of AOL and AIM, they we’re simply too complicated and bulky compared to the streamlined and unified subsets of Google. Google has such power over our current society, as it is such a unified construct, which allows more people to collaborate and work together on various projects. This simple factor of having a completely unified system that is accessible anywhere there’s Internet access.

 

The main focus of my interest however lied within the idea of Amazon. The discussions on Amazon in class, as well as the various examples of Amazon during our readings raised questions about how useful. I came to the conclusion that Amazon, as a platform in our culture is crucial at this point. For various reasons it’s so important, including the fact that it offers cheap access to content, with quick and affordable shipping. Especially with Amazon Prime, as by offering a cheaper alternative for students with the aspect of Amazon Prime they offer students an alternative and altogether cheaper way to get textbooks, entertainment, even food! At cheaper prices, and with free shipping, to be honest my experience with it has been stellar. It has saved me money and has made my life so much easier in terms of finances. Knowing the pluses of the platform first hands lends my opinions to lean towards the fact that platforms are an important aspect of our evolving society.

 

With Google’s simplistic, welcoming and unified system the ability for us to collaborate and integrate more people through a virtual space is a critically important aspect to today’s online presence. While Amazon offers access to cheap, and accessible products, especially with Amazon Student, offering cheaper access to textbooks, textbook rentals, and entertainment, all with fast shipping. Platforms have been involved with multiple scandals, however they always seem to be problems with them trying to make more content available to consumers. For example Amazon’s Kindle service provided books at a cheaper price compared to their print counterparts. While this puts the publishing industry in danger there is no downside to us as consumers, as it provides the same exact content for a much cheaper price. Platforms can be problematic, especially with the danger they present as being incredibly close to being monopolies. These facts considered, the benefits of platform far outweigh the negatives, and while they should be monitored, they are an integral part of our society, as they make our lives easier.

 

droneamazonmeme

 

Also Amazon Drones.

The Gang of Four: Do they mean well?

As a person who can find the positive in all sides, I am indecisive in the debate of whether these big platforms are helping bring people together or forcing us to communicate less.

“At a very high level, platforms simply allow people to reach and connect with one another” (22). I understand this quote, and I can apply it to a platform like Facebook in a positive light, that it has allowed for international communication that could otherwise not be possible. I can connect with people that I met in Europe very easily. People with the same last name as I that live in Italy have reached out to me in the past in efforts to communicate. While this is all well and good, it has equally provided a source of miscommunication as people check their Facebooks via their smartphones while in the physical company of other humans, aimlessly scrolling through their newsfeed, refraining from indulging in conversation or other humanly interactions.

The reading discussed using ‘can’ versus ‘must’ when talking about the usage of these platforms, which I found interesting to think about. Consumers have the choice to use these platforms, they are not forced into them.. but are we? I recently just read the post by a peer that the Textbook annex is being forced out and is automatically signing students up for Amazon Prime. Some media classes force us to use big platforms (Twitter). I can foresee that even resumes will become void as more and more companies rely on LinkedIn. So I think in a way we are subconsciously being forced into these platforms. Yes, we do have the choice to use them and I know people without Facebook, but they are not completely unplugged from the gang of four. One of these platforms is utilized. Also we are just taught that this is the easiest way of doing things. The idea of the negative and dangerous effects are not learned or discussed, so I do not think we really are given a choice to refrain from using them.

“We consumers don’t have to buy anything on Amazon, much less everything” (28).

My thoughts on monopolies:

“The Merriam-Webster Dictionary defines a monopoly as ‘the exclusive ownership through legal privilege, command of supply, or concerted action” (30).

Market dominance and product process dominance is where I feel uncomfortable. I think dominance is the key word here, I’m not the biggest fan of any sort of dominance applied to mostly anything.

I know the reading explains that platforms are not monopolies given pricing power, competition factors, elastic demand, etc. That platforms are not aiming to become monopolies, but I still do not agree with a soul company eating up other other companies by buying them out. This means that they control so much of the cash flows of the economy and that doesn’t sit right with me. It’s economically unsustainable and makes the gang of four too powerful in that sense. It makes me feel like consumers no longer even have a choice of where they are investing their money.

I guess what it comes down to is the unsettling feeling of not wanting the world to completely switch over to a virtual world despite the convenience. Nothing ever translates well through text and virtual communication. Emotion is somewhat lost and I think that is an important piece to humanity. So while Amazon and platforms like it are pushing out bookstores, society will continue to lose out on human interaction and build stronger and stronger relationships with their technology screens and website faces.

The Monopolization of Internet Platforms

Over the past few weeks, I’ve noticed a reoccurring idea coming up in class. That idea is the monopolization of the internet. Platforms are used to connect people, and in today’s world, technological platforms are on the rise. Technological platforms are those that don’t require physical presence to connect people, and that includes the internet.

There are most definitely powerhouses in the platforms of the internet that relay the idea of a monopoly. Facebook, Google, Amazon, Twitter, YouTube, and Pandora/Spotify are among the most prominent. Now, a lot of the time,  the monopolization of the internet is treated as a negative, but I feel like it’s very much the opposite. The monopolization of the internet is something that helps move it forward.

Now at first that may sound absurd. Monopolization can be seen as hindering the growth of smaller entities, and possibly stunting development. But with the internet, I feel it’s different. With the internet, things come and go, take memes for instance. The same holds for monopolies. Look at MySpace, Limewire, Yahoo, AIM, and others. They used to be considered the biggest platforms in what they did. But now they’ve bowed out, and moved over for the new top dogs.

Looking at it, internet platform monopolization isn’t necessarily a bad thing. All these new big names had some improvement over their predecessor. The old apps becoming the biggest name of their platforms put them in the spotlight. This allowed people to be shown what was good about the current era, and what needed improvement. The next monopoly takes that information and improves on it. People often say that Facebook was a massive improvement over MySpace, and Google’s results are generally better than Yahoo’s.

Now to some, monopolies like this are bad, as they don’t feel they promote new ideas and improvement. Maybe it sounds like I’m saying that “I for one welcome our new overlords” in some regard but I honestly feel like these waves have their benefits. “Out with the old, in with the new” as the saying goes. I feel that saying fits this trend very well. It’s the nature of the internet to grow and improve and I feel that the monopolies have played a part in that.

 

 

So, Amazon: Evil or What?

cowboyamazon

When it comes to certain companies, it’s a bit easier to smell the evil: It’s not like you have to look too terribly hard at Google or Apple before thinking “yeah, well, not too hard to see where that could go wrong”.

With Amazon, things are a bit less cut and dry.

Obviously Amazon’s got its issues. People have been end-is-nigh’ing books and bookstores since Amazon first got its legs in the 90s. The site made lifelong nemeses of privately-owned bookstores by basically just existing, much the same way other online retailers like Ebay had the internet-fresh world in a tizzy of what going digital meant for local businesses. Amazon then had the gall to introduce the Kindle, which, as we all know, is the death of all literature as we know it: Say farewell to that fresh book smell, kids, because that’s going the way of the VHS soon enough.

If you’re detecting some sarcasm there, you’re not wrong. Frankly, Amazon’s done a lot worse than make a book-reading tablet, and honestly, were it not Amazon filling that void for an online bookstore, some other site would have stepped in. It’s the digital era, and you can buy pretty much anything your heart desires online these days. Is it bad for small businesses? Yes, unfortunately, but then, so is Walmart. It’s hard for me to condemn Amazon for business practices that are basically becoming the status quo these days. At some point I just have to step back and think about how I personally would do things differently, and barring wagging a finger at capitalism, I can’t say I have an alternative suggestion in mind.

Aside from generally existing, though, Amazon does have a skeleton or two in its closet: The recent Amazon vs. Hachette debacle only skims the surface of that. Amazon’s not afraid to bully writers and publishers into lower prices, meaning lower prices for consumers, but less pay for authors.

So… Amazon: Evil? I can’t say for certain just yet. There’s definitely the potential as they acquire more services and branch out into more directions, but unless something truly explosive’s happened off my radar, so far, Amazon seems to not entirely live up to the evil empire its fellows happily inhabit.

Of course, something not being inherently evil doesn’t exactly mean it’s necessarily good. Ethics among these companies isn’t exactly Western-style black hat or white hat. When the entire landscape’s grayscale, what it ultimately boils down to is at what shade you draw the line.